Important Notice

This website provides general information only. It is not a substitute for psychological advice, therapy, or an emergency service.

If you are in crisis, please contact 000 or Lifeline (13 11 14).

Matrix Psychology: Terms and Conditions

Please read these Terms carefully before using this website

By accessing or using the Matrix Psychology website ("Site"), you agree to be bound by these Terms and Conditions ("Terms").

Website Information

The information provided on this Site is intended for general guidance only. It is not psychological advice and should not be relied upon as a substitute for professional assessment, diagnosis, or treatment by a registered mental health professional.

Any references in these Terms to “services” relate solely to the operation and availability of this informational website. They do not apply to psychological services provided to clients, which are governed by separate professional agreements and ethical obligations.

Crisis and Emergency Support Disclaimer

Matrix Psychology does not provide emergency or crisis mental health services.

If you are in immediate danger or need urgent support:

Contact 000 for emergency services
Contact Lifeline on 13 11 14 (24/7 crisis support)
Contact Suicide Call Back Service on 1300 659 467 (24/7 support)

For urgent but non-emergency needs:

Contact your GP for immediate support and referral options
Visit Psychology Today’s Find a Therapist service

While we aim to respond to enquiries within a reasonable timeframe (generally within 48 hours), response times cannot be guaranteed. This Site should not be used to seek urgent assistance. If you require immediate support, please contact emergency services or a crisis support provider listed above rather than waiting for a response from this practice.

External Links

This Site may include links to third-party websites or resources for general information or convenience. Matrix Psychology does not control, monitor, or endorse the content, accuracy, or privacy practices of external websites and is not responsible for their use.

Intellectual Property

Unless otherwise stated, all content on this Site is owned by Matrix Psychology or licensed for use. Accessing this Site does not grant you any ownership or intellectual property rights.

You must not, without prior written approval:

Copy, reproduce, or redistribute any content
Use content for commercial purposes
Distribute, publish, or share content with third parties
Modify, frame, or create derivative works from the content
Breach any intellectual property rights associated with this Site

Privacy

Matrix Psychology's Privacy Policy forms part of these Terms and outlines how we collect, use, and protect your personal information.

Acceptable Use

You agree not to use this Site to:

Engage in unlawful, harmful, or abusive behaviour
Transmit viruses, malware, or harmful technology
Damage or interfere with this Site’s operation, security, or functioning
Send unsolicited communications or spam
Violate any applicable laws
Assist others in doing any of the above

Cookies and Analytics

This Site may use cookies and analytics tools (such as Google Analytics) to monitor website usage and improve functionality. These tools collect non-identifying technical information only. You may disable cookies in your browser settings, though this may affect this Site’s functionality.

Disclaimer of Warranties

To the extent permitted by law, Matrix Psychology does not guarantee that:

This Site or its content is complete, accurate, or up to date
Access to this Site will be uninterrupted or secure
This Site will be free from technical faults or harmful components

Limitation of Liability

To the extent permitted by law, Matrix Psychology is not responsible for loss or damage arising from reliance on, or use of, this Site or its content.

Where liability cannot be excluded under Australian Consumer Law, it will be limited to the extent permitted by law. Where we provide services covered by Australian Consumer Law, our liability for any breach of consumer guarantee is limited to, at our option, resupplying the services or paying the cost of having them resupplied. This does not affect our professional, ethical, or legal obligations in relation to psychological services.

Indemnity

To the extent permitted by law, you agree to indemnify Matrix Psychology against any loss or expense arising from your misuse of this Site or breach of these Terms.

Changes to These Terms

We may update these Terms at any time without prior notice. Continued use of this Site indicates acceptance of the current version, which will always be available on this page.

Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the non-exclusive jurisdiction of Victorian courts.

Contact

For questions about these Terms and Conditions, please contact us at: hello@matrixpsychology.com.au

Last Updated: 25 January 2026